1. Platform Services

OnsiteRepair provides repair services for eligible electronic devices, including mobile phones, iPads, tablets, MacBooks, Apple Watches and AirPods. Customers must comply with the applicable service policies and these Terms & Conditions.

2. Repair and Workmanship Warranty

OnsiteRepair provides warranty coverage for eligible repairs and replacement parts according to the warranty applicable to the service purchased. Warranty coverage applies only to the specific repair and fault covered under the applicable warranty.

The warranty may become void if another vendor opens, repairs, modifies or otherwise handles the device after OnsiteRepair’s repair, where such intervention affects the repaired component or issue.

For physically damaged devices or devices with existing faults, additional components may stop functioning during diagnosis or repair. OnsiteRepair will take reasonable care while handling the device and inform the customer of additional issues identified during inspection. However, the exact pre-repair condition of a partially functional device cannot always be guaranteed.

3. Data Security and Software

OnsiteRepair takes customer data privacy seriously and follows reasonable procedures to protect personal information during repairs. However, data loss may occur during diagnosis, software troubleshooting or repair, and complete data recovery cannot be guaranteed.

Customers are advised to back up their data before handing over a device for service. Customers are responsible for the validity and originality of software and licences installed on their devices. OnsiteRepair is not responsible for pre-installed pirated software or invalid software licences.

4. Device Safety, Transit and Handling

OnsiteRepair takes reasonable precautions to protect devices during collection, transportation and repair. Customers should retain their service request ID and invoice for reference.

Any claims relating to loss or damage during transit or while a device is in OnsiteRepair’s custody will be handled in accordance with applicable law and the circumstances of the incident. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded.

5. Replaced Parts

Replaced faulty parts may be retained by OnsiteRepair in accordance with its replacement-part policy. Customers will be informed of applicable part replacement terms before the repair is carried out.

6. Quality Check and Device Handover

Customers are requested to review the device condition and complete the applicable quality check process before repair and at the time of handover or collection. Customers should report any concerns about the repair or device condition promptly.

Acceptance of a repaired device does not remove any rights the customer may have under applicable law or any valid warranty covering the repair.

7. Return of Replaced Parts

Customers may be required to hand over replaced faulty parts to the OnsiteRepair technician where this is part of the agreed repair or replacement policy. Applicable conditions will be communicated before the service.

8. Repair Timeframe

The expected repair timeframe depends on the device model, nature of the fault, availability of replacement parts and type of service selected. Repairs requiring collection and service-centre inspection may take longer than doorstep repairs.

Any estimated completion time communicated to the customer is an estimate and may change due to diagnostic findings, customer approvals or parts procurement delays.

9. Parts Replacement and Customer Approval

If a device requires replacement parts, the applicable cost will be borne by the customer. OnsiteRepair will communicate the estimated cost and seek customer approval before proceeding with additional paid replacements.

10. Diagnosis of Non-Functional Devices

If a device is received with no power, no display or is completely non-functional, OnsiteRepair may need to conduct a detailed inspection before identifying the fault and required repairs.

A step-by-step diagnostic process may identify additional issues after the initial inspection. In such cases, OnsiteRepair may contact the customer for revised approval of the estimated repair cost before proceeding.

11. Diagnostic Inspection and Logistics Charges

A diagnostic inspection charge of ₹299 will apply where the device motherboard is found to be damaged or the device has previously been repaired by a third party, as specified in the applicable service policy.

If the customer declines the proposed repair, does not approve the estimated repair cost or requests the return of the device, a diagnosis and logistics charge of ₹299 may apply to cover inspection and handling costs, as communicated to the customer before the service proceeds.

12. Warranty Visit Charges

A visit charge of ₹299 may apply to warranty-related service visits in accordance with the applicable company policy. Any applicable charge will be communicated to the customer before the visit is confirmed.

13. Warranty Coverage and Exclusions

Warranty coverage applies to eligible service issues addressed and replacement parts supplied or installed by OnsiteRepair, subject to the applicable warranty terms.

Unless specifically covered under a separate warranty, coverage does not include new physical damage, accidental breakage, liquid or water damage occurring after delivery, misuse, unauthorised repairs or faults unrelated to the original repair.

Repairs involving water-damaged devices may be excluded from warranty coverage. The applicable exclusions will be communicated to the customer.

14. Rescheduling and Cancellation

Customers may request to reschedule an appointment by contacting OnsiteRepair at least one hour before the scheduled appointment and providing their preferred time and location. Rescheduling is subject to availability.

A cancellation or visit charge of ₹299 may apply where specified in the applicable service policy. Any such charge will be communicated to the customer before the appointment is confirmed.

For assistance, customers can call +91 78877 88779 or email support@onsiterepair.in.

15. Unclaimed Devices

Customers are requested to collect repaired devices promptly after being notified that the repair is complete. Devices remaining unclaimed for more than 15 days after completion may be subject to further handling arrangements communicated by OnsiteRepair.

Any liability relating to unclaimed devices will be determined in accordance with applicable law and the circumstances of the case.

16. Warranty Claim Process

To request warranty service, customers should contact OnsiteRepair through the official contact details available on the OnsiteRepair website. Customers may be asked to provide a short video showing the device and the reported issue, along with the invoice or service request details.

After reviewing the claim, OnsiteRepair will communicate the next steps. Depending on the case, a technician may visit the customer’s location or the customer may be asked to bring the device to an authorised service location.

Warranty claims remain subject to the applicable warranty conditions.

17. Serviceable Territories

Doorstep and warranty services are available only in areas served by OnsiteRepair. Service availability depends on the customer’s location, technician availability and the type of repair requested.

Customers can visit the OnsiteRepair website or contact customer support to confirm service availability in their area.

18. Faulty Parts and Replacement Policy

Where the agreed replacement policy requires it, customers must hand over the faulty part removed during the repair to the OnsiteRepair technician. The applicable policy will be explained before the replacement is completed.

19. Off-Site Repairs

If a device cannot be repaired at the customer’s location, OnsiteRepair may offer to collect the device and transport it to a service centre for further diagnosis or repair. The customer will be informed of the proposed arrangements and any applicable charges before proceeding.